Four Ways To Keep Your Customer Service Top-Notch And Indispensible

Flexible Workforce
In the face of staff cuts, cross-train employees so they can fill a variety of roles.

Spoil Your Staff
Uncertainty about their jobs can shatter employee morale, so offer work schedule flexibility and other rewards to compensate.

Invest In Low-Cost Technology
Consider purchasing small pieces of new equipment that make your workers’ lives easier.

Play Favorites
Keep your best customers happy with fast service, extra attention and flexible rules.


Source: BusinessWeek